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The Wheatsheaf
West Beckham

Tel:01263822110
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Privacy Policy for The Wheatsheaf Public House, West Beckham, Norfolk, UK

Last updated: 10/11/2024

  1. Introduction

The Wheatsheaf Public House, located in West Beckham, Norfolk, is committed to protecting the privacy and personal information of its patrons, employees, and suppliers. This Privacy Policy outlines how we collect, use, store, and protect your information, ensuring compliance with the Data Protection Act 2018, UK GDPR, and other applicable laws and regulations.

By visiting The Wheatsheaf or engaging with us through our website, social media, or direct communication, you agree to the terms of this Privacy Policy.

  1. Information We Collect

2.1 Personal Information We may collect personal data including:

  • Identification Information: Name, date of birth (for age verification purposes), ID for age verification.
  • Contact Information: Email address, phone number, and home address.
  • Payment Information: Debit/credit card details for payment processing.
  • Feedback and Correspondence: Any information you provide in communications with us, including customer feedback or reviews.

2.2 Technical Information When you use our website, we may collect data about your device and usage, including:

  • IP Address
  • Browser Type
  • Device Information
  • Cookie Data

Please refer to our Cookie Policy for more information on how we use cookies.

  1. How We Use Your Information

We use your data to:

  • Provide Services: Facilitate reservations, process payments, and manage customer inquiries.
  • Improve Customer Experience: Personalize your experience, gather feedback, and analyze usage trends to improve our services.
  • Comply with Legal Obligations: Verify age for age-restricted services, comply with health and safety regulations, and ensure security.
  • Marketing and Promotions: Send you information about our events, promotions, or news if you have opted in to receive these communications. You can opt-out at any time.
  1. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual Necessity: To fulfill any contracts with you (e.g., reservations).
  • Legitimate Interest: For the purpose of improving our services, safeguarding our premises, and managing customer relationships.
  • Consent: For direct marketing communications, which you may opt into. You may withdraw consent at any time.
  • Legal Compliance: To meet legal requirements, including age verification and regulatory health and safety obligations.
  1. Data Sharing and Third-Party Disclosure

We may share your data with:

  • Service Providers: Payment processors, reservation platforms, and IT support providers, who assist in delivering our services.
  • Legal Authorities: When required by law or to protect the safety of our patrons, staff, and property.
  • Marketing Partners: Only with your consent, for sharing promotional materials related to The Wheatsheaf Public House.

We do not sell or rent your personal information to third parties.

  1. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:

  • Encrypted Payment Processing
  • Secure Data Storage and Access Controls
  • Regular Staff Training on data protection and privacy practices

However, no system is entirely secure, and we cannot guarantee absolute security of your data.

  1. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Transaction Data: Retained as required by financial and legal obligations (typically 6 years).
  • Marketing Data: Retained until you withdraw consent.
  • Customer Feedback and Records: Retained for 2 years unless required for ongoing customer service or legal reasons.
  1. Your Rights

Under UK data protection law, you have the following rights:

  • Access: To request a copy of the personal data we hold about you.
  • Rectification: To request correction of any inaccurate information.
  • Erasure: To request deletion of your data, where legally permissible.
  • Restriction: To request restriction on processing under certain conditions.
  • Objection: To object to processing based on legitimate interests.
  • Data Portability: To request transfer of your data to another organization.

To exercise any of these rights, please contact us using the details in Section 10.

  1. Cookies

Our website uses cookies to enhance your experience and analyze traffic. For more information on our use of cookies, please see our separate [Cookie Policy].

  1. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us at:

The Wheatsheaf Public House
Address: The Wheatsheaf, West Beckham, Norfolk, UK
Email:[email protected]

Phone:-01263822110

  1. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by email. Please check back periodically to stay informed of updates.